Do you want to benefit from the UNICO Rural Demand Program?

What does the UNICO Rural Demand Program consist of?

It is a program designed by the Ministry of Economic Affairs and Digital Transformation to guarantee 100Mbps Internet access to any resident, municipality, SME, self-employed person or non-profit organization; as long as they do not have connection coverage with fixed terrestrial technology at a minimum transmission speed of 50 Mbps in the downward direction. 

How do I know if I am eligible for this Program? 
The service is available in 100% of Spanish territory, although to obtain the subsidy the property must be located in an eligible area. 
You can make the query on the map available at www.segurate35.es.

What happens if I don't have internet at more than 50 Mbps and my address does not appear on the map?
In the event that you are in an area with connection coverage with fixed terrestrial technology at a minimum transmission speed of 50 Mbps in the downward direction and your address does not appear in the list of eligible areas of action, you can check your situation through the UNICO-DR@economia.gob.es mailbox, indicating the 14-digit cadastral reference. 

What is the final price for the user?
The maximum price of the service provided by the retail operator is €35/month (taxes included). 

How can I hire you?
Go to www.cargate35.es. Look for the “Hiring” section. Indicates that you are “a user”. Enter the province where you live and choose the retail operator you prefer. They will take care of everything. 

Do I have to pay a registration fee for the service?
There are no costs related to registration to access the service (equipment, installation and start-up). The maximum subsidy per user is €600 (tax included) and covers equipment, installation and configuration costs. 
The retail operator must issue an invoice to the end user for the expenses incurred during registration, and apply a deduction of 100% of them (€600 maximum). The retail operator will request payment of the invoice amount from Hispasat and will not pass on any additional costs to the end user.

What equipment do I have to install?

Installation is quick and easy. The operator has to install a satellite modem, an antenna, a mast and a coaxial cable (serves as a connection between the antenna and the interior of the home).

Is the contract subject to permanence?
This service has no permanence for the user. 

What speed is offered? 
The data download capacity is 100 Mbps and 5 Mbps upload in 2023. These values will increase to 200 Mbps and 10 Mbps respectively from January 2024.

Is there a monthly data limit?
Yes, 150 Gigabytes/month accumulated in the ascending and descending set. Once 150 GB is exceeded, the service will not be interrupted, but rather the user will have a lower priority in accessing the resources available on the network resources platform. However, additional data limits (extra GB) will be enabled, which the end user can contract from the retail operator. In this way, the end user recovers the initial priority through them.

Is there a time slot in which data consumption is not computed?
The service has a 5-hour free zone period, between 1:00 am and 6:00 am, during which the volume of data consumed by users does not count towards the monthly fee.

Does the service support voice service?
Yes, it supports Voice over Internet Platform (VoIP) and also allows retail operators to offer the following additional services: Internet of Things (IoT), Internet Television (IPTV), Internet Private Network (VPN), Telephony mobile, client area, online legal, medical and veterinary assistance and a fixed IP (a unique identifier that allows you to have an exclusive and recognizable address on the Internet as if it were a telephone number).

Is there latency in the signal? 

Yes, as it is a connectivity service using geostationary satellites (located 36,000 km away), the average latency is 690 milliseconds.

Until when will the Single Rural Demand service be in force?
The program will be valid until December 31, 2027 and is not subject to permanence.